Supported the Palace’s Sales & Marketing team with marketing & communication initiatives, managing Hotel Image, Content Production and Community Management.

The Peninsula Paris

Key Responsibilities

Organised and oversaw over 10 photo and video shoots, elevating hotel’s visual content and brand presence in Paris and the world
Created a range of materials (sales offers, brochures, event invitations, menus), driving brand awareness
Managed customer reviews across platforms, boosting customer satisfaction (monitored and responded to 10+ daily reviews, handled complaints and improved resolution processes, translated feedbacks into constructive suggestions)
Assisted in managing luxury hotel’s social media (Instagram +200,000 followers), helping driving engagement
Performed analysis of KPIs, conducting competitive analysis to guide marketing strategies.
Coordinated the visits and stays of guests, influencers, and Olympic athletes
Co-organized various events with Events and Communication departments.
Marketing Project Management: In-house marketing initiatives, creating newsletters, regular performance reporting, ensuring brand image compliance, creating promotional campaigns.